Thank you for shopping at seekshoe.com. We are committed to providing our customers with the best products and services. If you are unsatisfied with your purchase, we are here to help.
1. Returns
We accept returns for products in new, unused, and resellable condition. If you are unsatisfied with your purchase, you can return the item within 7 days from the delivery date. To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition you received, and in its original packaging.
- Proof of purchase (order number or receipt) must be provided.
- Items must not have been worn, washed, or altered.
Note: Some items, such as clearance items, customized items, or personalized products, are non-returnable. These exceptions will be mentioned on the product page.
2. Refunds
We will process your refund once we receive your returned item and verify its condition. Refunds will be issued using the original method of payment. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment provider.
- If your return is approved, we will notify you of the approval or rejection of your refund.
- Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
- You are responsible for the return shipping costs unless the item was defective or incorrect.
3. Exchanges
If you need to exchange an item for a different size or color, we recommend returning the original item and placing a new order for the desired product. This ensures that you get the correct item without delay.
4. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Contact our customer service team at [email protected] to initiate a return. Include your order number and the reason for your return.
- Prepare Your Item: Pack the item securely in its original packaging along with the proof of purchase.
- Ship Your Return: You will be provided with the return address and instructions on returning the item. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.
5. Damaged or Defective Items
If you received a damaged or defective product, please get in touch with us immediately at [email protected] with your order number and photos of the damaged item. We will provide a prepaid return label and a full refund or replacement.
6. Non-returnable Items
Certain items cannot be returned, including:
- Gift cards
- Custom-made or personalized products
- Items marked as final sale or non-returnable on the product page
7. Late or Missing Refunds
If you haven’t received a refund, please check your bank account or credit card statement. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please get in touch with us at [email protected].
8. Contact Us
If you have any questions about our Refund & Return Policy or need further assistance, feel free to reach out to our customer service team at:
Email: [email protected]
Phone: +49 174 7376788
