FAQ

Q: How long does shipping take?

A: We offer fast shipping worldwide. Typically, your order will arrive within 8–15 business days, depending on your location. Please note that shipping times may vary based on customs and local courier services.

Q: How do I care for my sneakers?

A: To keep your sneakers in great condition, gently wipe them with a damp cloth to remove any dirt. Avoid using harsh chemicals and let them air dry naturally. For more serious cleaning, check the manufacturer’s instructions or contact us for advice.

Q: What happens if my order is lost or stolen?

A: If your order is lost or stolen, we will work with the shipping carrier to investigate the situation. In the unlikely event that the package cannot be recovered, we will resend your order, provided the courier returns it to the wrong address or there is proof of mishandling by the delivery service.

Q: What if my sneakers don’t fit?

A: We offer a generous return policy for products that don’t meet your expectations. If your sneakers don’t fit, you can return them within 30 days of purchase for a size exchange or a full refund. Please ensure that the sneakers are in new, unworn condition.

Q: It’s been two weeks, where is my order?

A: While we strive to ship orders promptly, delivery times can vary. If your order hasn’t arrived within the expected time frame, please contact our support team, and we will provide tracking information. If the package has been delayed, we will work with the courier to resolve the issue.

Q: Do you offer international shipping?

A: Yes, we offer worldwide shipping. No matter where you are, you can enjoy our affordable sneakers with delivery to your doorstep. Shipping costs will vary depending on your location.

Q: Can I change my order after placing it?

A: If you’ve made a mistake with your order or want to change something (such as size or color), contact us immediately within 24 hours. We’ll do our best to accommodate your changes before the item is shipped. Unfortunately, once your order has been dispatched, changes cannot be made.

Q: Are your sneakers authentic and high quality?

A: All of the sneakers we offer are 100% authentic and come from authorized retailers. We source only high-quality products that are built to last, ensuring that every pair you purchase meets our standards for durability and comfort.

Q: Do you offer discounts or sales?

A: Yes, we frequently offer discounts and promotions on various sneakers. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals and special offers.

Q: What if I receive a damaged or defective pair?

A: If your sneakers arrive damaged or defective, please contact us within 7 days of receiving your order. We’ll work with you to resolve the issue, whether it’s through a return, exchange, or refund.